Auto jobs at Trois-Rivières Toyota in Trois-Rivières near Nicolet, Shawinigan and Victoriaville

Job Overview

• Schedule: Day shift
• Position Type: Full-time
• Compensation: Base salary + highly motivating performance bonuses
• Languages: French (spoken & written)

Key Responsibilities

• Ensure customer retention and the overall profitability of this profit center;
• Oversee vehicle appraisal, purchasing, reconditioning, display, and marketing of used inventory;
• Supply the pre-owned department with high-quality, highly marketable vehicles.

Qualifications & Requirements

• Minimum of 2 years of experience in a similar role;
• Valid driver's license;
• Strong sales and negotiation skills;
• Professional demeanor, excellent interpersonal skills, and strong leadership;
• Solid computer literacy.

Why Choose Trois-Rivières Toyota?

We are seeking a stable and motivated candidate who wants to build a long-term career in a dynamic dealership. We offer an attractive performance-based compensation plan tied directly to your team's success.

Key Responsibilities

• Warmly greet customers and build long-lasting relationships based on trust;
• Listen carefully to customer needs and analyze their requirements to recommend the ideal vehicle;
• Accompany customers during test drives;
• Close sales and ensure rigorous post-delivery follow-ups to maintain high customer satisfaction.

Qualifications & Skills

• Passionate about sales and motivated by exceeding goals;
• Punctual, reliable, and detail-oriented;
• Exceptional courtesy, diplomacy, and interpersonal skills;
• Outstanding communication and active listening abilities;
• Quick thinker committed to delivering top-tier customer service standards.

Phone Follow-ups & Scheduling

• Contact existing customers to schedule manufacturer-recommended maintenance or promote special offers and after-sales services;
• Answer incoming customer calls and promptly follow up on web inquiries to maximize service department scheduling;
• Review customer service history prior to calls to provide a personalized experience;
• Schedule, confirm, and accurately log appointments into the system;
• Actively participate in maintaining and updating customer database records and generating activity reports.

Customer Satisfaction Tracking

• Conduct follow-up phone calls with service customers within 24 hours of their visit;
• Gather customer feedback to evaluate and monitor overall satisfaction levels;
• Immediately notify management of any complaints or customer dissatisfaction;
• Maintain detailed records of customer issues, including vehicle model, service date, issue nature, and resolution steps;
• Produce monthly reports tracking overall customer satisfaction rates.

Qualifications & Skills

• Excellent verbal communication skills and comfortable making phone calls;
• Strong active listening, empathy, and customer service orientation;
• Highly organized with strong time-management and prioritization skills.