Auto jobs at Trois-Rivières Toyota in Trois-Rivières near Nicolet, Shawinigan and Victoriaville

Your Mandate

Support sales representatives with client accounts, step in during negotiations, and ensure the efficient, profitable closing of transactions.

Key Responsibilities

• Manage daily sales floor activities;
• Meet with sales representatives, review client files, and establish follow-up priorities;
• Assist the team with negotiations and close deals;
• Ensure fast, high-quality customer follow-ups;
• Monitor CRM usage and track the progress of every lead;
• Appraise trade-in vehicles and authorize proposed values;
• Source, negotiate, and purchase pre-owned vehicles;
• Prepare schedules and maintain proper sales floor coverage;
• Enforce Trois-Rivières Toyota's work methods, policies, and procedures;
• Handle customer situations requiring management intervention;
• Collaborate closely with the Finance, Service, and Parts departments.

Qualifications & Skills

• Minimum of 5 years of experience in a similar role;
• Demonstrated personnel management experience;
• Excellent verbal and written fluency in both French and English;
• Strong proficiency with SERTI, Merlin, Smaaart, and Activix software;
• Inspiring leadership, sharp business acumen, and a customer-first mindset.

Key Responsibilities

• Warmly greet customers and build long-lasting relationships based on trust;
• Listen carefully to customer needs and analyze their requirements to recommend the ideal vehicle;
• Accompany customers during test drives;
• Close sales and ensure rigorous post-delivery follow-ups to maintain high customer satisfaction.

Qualifications & Skills

• Passionate about sales and motivated by exceeding goals;
• Punctual, reliable, and detail-oriented;
• Exceptional courtesy, diplomacy, and interpersonal skills;
• Outstanding communication and active listening abilities;
• Quick thinker committed to delivering top-tier customer service standards.

Phone Follow-ups & Scheduling

• Contact existing customers to schedule manufacturer-recommended maintenance or promote special offers and after-sales services;
• Answer incoming customer calls and promptly follow up on web inquiries to maximize service department scheduling;
• Review customer service history prior to calls to provide a personalized experience;
• Schedule, confirm, and accurately log appointments into the system;
• Actively participate in maintaining and updating customer database records and generating activity reports.

Customer Satisfaction Tracking

• Conduct follow-up phone calls with service customers within 24 hours of their visit;
• Gather customer feedback to evaluate and monitor overall satisfaction levels;
• Immediately notify management of any complaints or customer dissatisfaction;
• Maintain detailed records of customer issues, including vehicle model, service date, issue nature, and resolution steps;
• Produce monthly reports tracking overall customer satisfaction rates.

Qualifications & Skills

• Excellent verbal communication skills and comfortable making phone calls;
• Strong active listening, empathy, and customer service orientation;
• Highly organized with strong time-management and prioritization skills.